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Returns & Exchanges

Online purchases made through the Site are valid for exchange, credit, or refund within 30 days from the ship date. Your return form and invoice provide a postmark date that specifies the last day you have to return your merchandise by mail or to one of our stores.

All returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached. All returned items must be accompanied by the return form.

Sale merchandise, select items, and gift cards / e-gift cards are all final sale items and cannot be returned or exchanged, unless required by law.

Returns By Mail

Your package includes an order invoice and return form.

  1. On your return form, check off the items you wish to return and list the return reason code(s).
  2. Securely pack your merchandise and return form in a box or envelope of your choice (you may also use the original package if possible).
  3. Please note you will be responsible for the return shipping cost. In addition, any shipping charge paid by you is non-refundable unless you received damaged, defective, or the wrong item(s).
  4. Mail your online returns using the pre-printed label included with your package.

Refunds will be issued in the original form of payment. Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from international addresses, please allow 4-6 weeks from the return ship date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement. If you made your purchase using a gift card, e-gift card, or store credit, refunds will be issued to the original card that was used. The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you.

Damaged, Defective, Or Wrong Item(s) Shipped

Exchanges are only processed for damaged, defective, or the wrong item(s) shipped. Should you receive damaged, defective, or the wrong item(s), please return the merchandise to our Online Returns address above within 30 days from the ship date. The refund amount will include the amount paid by you after any discount or reward was applied to the returned item(s) plus any original shipping charge paid by you and the return shipping costs ONLY if a copy of the shipping receipt is attached to the return form. We recommend using a carrier service that provides tracking.

Please note: only standard carrier services will be refunded.

To ensure proper processing, please select the appropriate Return Reason Code listed on your return form. In addition, please specify the damage, defect, or wrong item(s) on the return form. Upon receipt of your return, our Online Returns Department will inspect your merchandise to confirm that the item is damaged, defective and/or the wrong item. If you would like a replacement of the item(s), please write Exchange on the return form in the notes section. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available for an exchange, you will receive a refund to the original form of payment used to make your online purchase.

Returns For Online Purchases Made With Gift Cards / E-Gift Cards / Store Credits

Refunds can only be made to the exact gift card, e-gift card or store-credit used for the original purchase. Please retain the gift card, e-gift card and/or store credit after your online purchase, for return refunds and future purchases.

Questions or Comments?

For further assistance, contact us at info@mersielle.com.

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